As a Dispatcher / Service Coordinator, you will play a vital role supporting dispatch lead and technicians by ensuring the smooth flow of operations within the service department.  

Essential Functions:

• Answer phones and manage e-mail requests.
• Create and schedule service requests and planned maintenances.
• Dispatch technicians and manage their schedules.
• Verify work order completion and review with technicians as needed.
• Review & address aging calls.
• Regularly go through websites to make sure calls are not sitting in the Pending /Acceptance Queue.
• Follow up on all scheduled activity for changes in technician routes and update accordingly.
• Maintain customer communication and updates through their website and/ through email.

Job Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Highly organized, with an ability to manage multiple tasks, set priorities, and meet deadlines.
• Strong problem-solving skills with excellent attention to detail.
• Proficiency in office software and tools.
• Self-motivated and works well with others.
• Ability to handle high-pressure situations and prioritize tasks effectively.
• Effective communication skills working with customers and colleagues at all levels of the business.
• Capable of working with cross functional teams to meet deadlines and goals.
• Flexibility and desire to take on additional responsibilities.
• Willing to learn and grow with the company.
• High school diploma or general education degree.
• HVAC/R industry knowledge or experience preferred.

Starting pay range is $53,000.00 - $60,000.00 per year depending on experience level